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Of course, this can never be 100% accurate, but it is simply the nature of dealing with us, complex human beings. “Most SLAs are negotiated to meet the customer`s needs at the time of signing, but many companies change in size over time. A solid cloud-level agreement describes intervals for reviewing a contract to meet changing business requirements. ” – Bridget Botelho – Don`t be fooled by cloud SLA promises ArubaCloud is a cloud solutions company, as you might expect from its name. They offer cloud-based services to a large number of customers, which means they need SLAs for every new customer they work with.